Contact Us
Got a question about how sweepstakes casinos work, spotted something outdated in one of our reviews, or want to flag a new site we should look at? We'd like to hear from you. This page explains how to reach Sweepstakes Casinos, what we can (and can't) help with, and where to go for issues that sit outside what a comparison site can answer.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though busy periods around new site launches or seasonal promotions can slow that down a little.
When you write in, it helps to include:
- The name of the sweepstakes or social casino your question relates to, if applicable
- Whether you're asking about a review, an offer, or the site generally
- Your state, if the question involves eligibility or availability — this changes a lot in the sweepstakes casino space
What we can help with
We cover new sweepstakes casinos and social casino platforms: how the Gold Coins and Sweepstakes Coins model works, what welcome offers actually involve, and how the operators we list compare on games, redemption, and promotions. If you've read a review and think something's changed — an offer expired, a state list updated, a redemption threshold shifted — tell us. Terms at these sites move often, and reader tips help us keep pages current.
We can also point you toward general information on responsible play, which we cover in more depth on our Responsible Gambling page, and toward the ground rules for using this site, laid out in our Terms and Conditions page.
What we can't help with
We're an independent comparison site, not a sweepstakes casino operator. That means we can't do the following on a customer's behalf:
- Process account verification, deposits, or Sweepstakes Coin redemptions
- Resolve a locked account, a missing bonus, or a delayed payout
- Confirm whether a specific operator is legal for you to use in your state
- Provide tax advice on redeemed prizes
For anything account-specific — a redemption that hasn't arrived, an identity verification hold, a bonus that didn't credit — the operator's own customer support team is the right first stop; check the site or app you signed up on for a help or contact section. For questions about whether sweepstakes casinos are permitted where you live, or how state law treats them, your state's gaming or consumer protection authority is the more reliable source, since rules vary by state and change over time.
Before you write in about a specific site
If your question is about one of the operators featured on paleodietnews.com — say, Crown Coins, SplashCoins, or McLuck — a quick check of that operator's own terms and FAQ page often answers things faster than waiting on us, especially for time-sensitive matters like redemption processing or eligible states. We do our own research into welcome offers, eligibility, and game libraries, but operators can update their terms without notice, so their site is always the final word on current conditions.
If you're new to the space and want background before reaching out, our About Us page explains how we approach reviewing and ranking these platforms, including that commission from any listed operator never decides where it ranks.
A quick note on what we're not
Sweepstakes and social casinos use a dual-currency promotional model rather than traditional real-money wagering, and availability varies by state — some states restrict or exclude certain operators, and that can change. We're not able to give personal legal advice on whether a particular site is fine to use where you live; we can only summarize publicly available information and encourage you to verify current terms with the operator directly.
Get in touch
Whether it's a correction, a question about how redemptions work, or feedback on a review, email us at [email protected] and we'll get back to you as soon as we can.